Welcome to Outlet Radiant Bijou Store’s FAQ section, where we illuminate your queries about our sparkling jewelry collection and seamless service. Below you’ll find answers to our most commonly asked questions, crafted with the same care we put into our diamond creations.

About Our Products

What types of jewelry does Radiant Bijou specialize in?
We specialize in handcrafted diamond jewelry that celebrates life’s special moments. Our collection includes exquisite bangle bracelets, diamond earrings (hoops, drops, chandeliers, and more), cluster rings, cocktail/fashion rings, and a variety of pendants (cross, heart, flower, and journey designs). Each piece reflects our commitment to accessible luxury.
Are your diamonds ethically sourced?
Absolutely. Every diamond in our Louisville workshop is responsibly sourced and meticulously inspected. We believe true beauty should sparkle with integrity.
Do you offer jewelry for special occasions?
Our Cocktail/Fashion Rings and Diamond Chandelier Earrings are perfect for gala events, while our Diamond Heart Pendants and Cross Pendants make meaningful gifts for loved ones. Browse our collections to find pieces that illuminate your unique style.

Ordering & Account

How do I create an account?
Simply click “Register” during checkout. Your account lets you track orders, save favorites, and enjoy faster checkouts for future sparkles.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll email instructions to [email protected] within minutes—almost as fast as our express shipping!
Can I modify my order after placing it?
We begin processing orders immediately to ensure speedy delivery. Please email [email protected] within 2 hours of ordering—we’ll do our best to accommodate changes.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal—all secured with industry-leading encryption to protect your transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details. Your security is as important to us as the quality of our diamonds.
Why was my payment declined?
This is usually due to bank authorization issues. Please verify your billing address matches your card details, or try an alternative payment method. For assistance, contact [email protected].

Shipping & Delivery

What are my shipping options?
Choose between:
✈️ Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Free Standard Shipping: 15-25 business days via EMS (orders over $50)
Do you ship internationally?
Yes! We deliver worldwide (excluding select remote areas in Asia and elsewhere). International customers may be responsible for customs duties.
How can I track my order?
You’ll receive a tracking number via email once your jewelry begins its journey from our Louisville workshop. Most carriers provide real-time updates.
Why does my tracking show no movement?
Carriers typically scan packages at major hubs. Allow 2-3 business days for updates after shipment. If concerns persist, our team at [email protected] will investigate.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date. Items must be unworn, in original packaging with all certificates. Final sale items (marked during promotions) cannot be returned.
How do I initiate a return?
Email [email protected] with your order number. We’ll provide a return authorization and address. Important: For security, we recommend insured shipping with tracking.
When will I receive my refund?
Once we receive and inspect your return, processing takes 3-5 business days. Refunds appear in your original payment method within 7-10 business days thereafter.
Do you offer exchanges?
Currently, we process returns and new orders separately to ensure you receive freshly inspected jewelry every time. This maintains our quality standards for all customers.

Additional Assistance

How do I contact customer service?
Our jewelry specialists at [email protected] typically respond within 24 business hours. For urgent matters, include “URGENT” in your subject line.
Where is your physical location?
Our workshop is at 9805 Meadow Vale Dr, Louisville, US 40242. While we don’t offer in-person shopping, every piece is crafted there with meticulous care.
Do you offer gift wrapping?
All orders arrive in our signature Radiant Bijou gift boxes, perfect for presenting. For special gift messages, leave instructions during checkout.

At Outlet Radiant Bijou Store, we’re committed to making your jewelry experience as brilliant as our diamonds. If your question remains unanswered, please reach out—we’re here to help your radiance shine through.