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Welcome to Outlet Radiant Bijou Store (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website radiantbijou.com and all purchases made through it. Like the careful setting of diamonds in our jewelry, we’ve crafted these terms with precision and clarity.

1. Acceptance of Terms

By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you disagree with any part, please refrain from using our website.

2. Our Customers

Our jewelry is designed for discerning customers who appreciate:

  • Fine diamond and gemstone jewelry including bangle bracelets, cluster rings, and diamond pendants
  • Elegant fashion pieces like cocktail rings and chandelier earrings
  • Timeless designs with modern craftsmanship

We currently serve customers in all regions except Asia and certain remote areas.

3. Products and Services

3.1 Product Descriptions

We strive to present our diamond bracelets, earrings, and pendants with accurate descriptions and images. However, slight variations may occur due to:

  • Monitor color settings
  • Natural variations in gemstones
  • Handcrafted elements in our jewelry

3.2 Pricing

All prices are in US dollars and subject to change without notice. Like the facets of our diamond hoop earrings, prices reflect the quality and craftsmanship of each piece.

3.3 Availability

Popular items like our diamond journey pendants or heart earrings may sell quickly. We reserve the right to limit quantities and discontinue products.

4. Ordering Process

4.1 Order Acceptance

Your order represents an offer to purchase. Acceptance occurs when we ship your item(s). We may refuse orders for any reason, including:

  • Suspected fraudulent activity
  • Incorrect pricing information
  • Unavailable items

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. Like the security of our diamond settings, we use encrypted payment processing.

4.3 Order Processing

Each order receives the meticulous attention we give our diamond cluster rings:

  • Processing time: 1-2 business days
  • Shipping method selected during checkout
  • Order confirmation sent via email

5. Shipping Policy

5.1 Shipping Options

We offer two ways to deliver your treasures:

  • Standard Shipping ($12.95) via DHL/FedEx (10-15 business days)
  • Free Shipping (orders over $50) via EMS (15-25 business days)

5.2 Delivery

Delivery times are estimates, not guarantees. Like the journey of our diamond journey pendants, international shipments may experience delays.

5.3 Risk of Loss

All items ship insured. Responsibility transfers to you upon delivery to the shipping address provided.

6. Returns and Exchanges

6.1 Return Policy

Our return policy reflects the clarity of our diamond circle pendants:

  • 15-day return window from delivery date
  • Original condition with all tags and certificates
  • Original packaging required

6.2 Non-Returnable Items

To protect our delicate creations, we cannot accept returns on:

  • Personalized/custom jewelry (including engraved pieces)
  • All earrings (for hygiene reasons)
  • Final sale items

6.3 Refund Process

Refunds are issued within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. User Responsibilities

7.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality.

7.2 Prohibited Conduct

You agree not to:

  • Use our site for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity
  • Interfere with site operations

8. Intellectual Property

All content on our website, including images of our diamond flower pendants and other jewelry, is our exclusive property. Unauthorized use is prohibited.

9. Limitation of Liability

To the extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Shipping delays beyond our control

Like the careful inspection we give each diamond halo earring before shipment, we make every effort to ensure accuracy and quality in all transactions.

10. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Kentucky, USA.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date.

12. Contact Us

For questions about these Terms or our diamond bracelets and other jewelry:

Email: [email protected]
Address: 9805 Meadow Vale Dr, Louisville, US 40242